Terms of service

THE AUSSIE WARDROBE

Terms and Conditions

This website is operated under the trading name The Aussie Wardrobe. Throughout the site, we, us and our refer to the operator identified below. These terms, together with the purchase policies made available before checkout, apply to purchases through our website.

General Use of the Site

Please read these terms before placing an order. By placing an order, you agree to the applicable purchase terms, subject to mandatory consumer protections. Use the website lawfully and provide accurate contact, delivery and authorised payment information.

Article 1 - Definitions

Consumer: a person buying for personal use.

Business: the legal operator trading as The Aussie Wardrobe.

Online contract: a purchase agreement made through our website.

Change-of-mind period: our voluntary 30-day return request period from delivery.

Article 2 - Company Identity

Trading name: The Aussie Wardrobe

Website: www.theaussiewardrobe.com

Email: info@theaussiewardrobe.com

Article 3 - Applicability

These terms apply to offers and online purchases between The Aussie Wardrobe and its customers. Nothing in this policy limits rights or remedies that cannot lawfully be excluded, including under the Australian Consumer Law.

Article 4 - The Offer

We aim to provide complete and accurate product descriptions. Images represent the products, although screen settings may affect colours. This does not limit rights where a product is materially different from its description. If we identify a material error, we will contact you to agree a correction or provide an appropriate refund; we will not charge more or substitute an item without your agreement.

Article 5 - The Contract

The purchase contract is concluded when you accept the offer and complete the stated checkout requirements. If we cannot fulfil an order, we will contact you promptly and provide an appropriate refund or an alternative you agree to.

Article 6 - Change-of-Mind Returns

You may request a change-of-mind return within 30 days of receiving the product, subject to our Return Policy. This is a voluntary store offer and does not limit statutory remedies.

Article 7 - Return Costs

Customers pay postage for change-of-mind returns. For confirmed consumer-guarantee problems, we arrange appropriate return postage or reimburse reasonable return costs. See our Return Policy for the process and returns location.

Article 8 - Return Exclusions

Custom-made items and hygiene items with broken seals may be excluded from voluntary returns where that exclusion is clearly disclosed before purchase. Our Return Policy identifies hygiene exclusions. No exclusion removes statutory remedies for faulty or otherwise non-compliant goods.

Article 9 - Pricing

The currency and total payable are shown before payment. Prices include applicable taxes where required by law. Shipping and any other applicable charges are disclosed before purchase.

Article 10 - Delivery and Cancellation

Our Shipping and Order Information sets out processing of 1 to 3 business days and estimated transit of 8 to 12 business days. Contact us if delivery is significantly delayed. Cancellation requests should be made within 12 hours of purchase; later cancellations are not guaranteed. These timeframes do not restrict mandatory remedies.

Article 11 - Complaints and Consumer Rights

Report a concern to info@theaussiewardrobe.com as soon as reasonably possible. There is no 7-day deadline that removes statutory rights. For a major product failure, you may choose a refund or replacement. For a minor failure, we may provide a free repair within a reasonable time; further remedies apply if it is not resolved. Other applicable compensation rights remain unaffected.

Article 12 - Contact Information

For questions, complaints or order assistance, contact info@theaussiewardrobe.com.

Changes to These Terms

Updates apply to future purchases and do not retrospectively reduce the rights attached to existing orders. Our Privacy Policy separately explains how customer information is handled.